At Holysafar, we understand that travel plans may change due to unforeseen circumstances. This Cancellation Policy outlines the terms and conditions that apply when a customer cancels a booking with Holysafar. By confirming a booking with Holysafar, the customer agrees to the following cancellation terms and conditions.
01.General Cancellation Policy
- All cancellation requests must be submitted in writing through the official email or authorised communication channels of Holysafar.
- Cancellation charges shall be calculated based on the date on which the written cancellation request is received by our team.
- Verbal cancellation requests shall not be considered valid.
- Cancellation policies may vary depending upon the destination, travel season, airline rules, hotel policies, supplier terms, and type of booking.
02.Domestic Tour Cancellation Policy (India Tours)
Standard Cancellation Charges
For Domestic Holiday Packages within India, the following cancellation charges shall apply:
| Cancellation Period Before Departure | Cancellation Charges |
|---|---|
| 60 days pre-travel date | 20% amount will be deducted from the total package cost. |
| 59 – 40 days pre-travel date | 30% of the total package cost will be deducted. |
| 39 – 25 days pre-travel date | 40% of the total package cost will be deducted. |
| 24 – 15 days pre-travel date | 50% of the total package cost will be deducted. |
| Less than 15 days | No refund will be processed. |
Note: Booking cancellations will be accepted only on working days (Monday to Saturday) between 10:00 AM and 7:00 PM. If a booking is cancelled on a Sunday or any public holiday, the cancellation request will be considered on the next working day only.
Peak Season & Special Date Bookings
During the following periods, certain hotels and suppliers may apply stricter cancellation policies, including complete non-refundable terms:
- Long weekends
- Festivals
- Christmas & New Year
- Summer vacations
- Special events or exhibitions
Customised & Special Arrangements
For specially customised packages, luxury stays, villas, group bookings, charter services, or specially arranged experiences, separate cancellation terms may apply depending upon supplier commitments.
03.International Tour Cancellation Policy
Standard Cancellation Charges
For International Holiday Packages, the following cancellation charges shall apply:
| Cancellation Period Before Departure | Cancellation Charges |
|---|---|
| 45 days or more before departure | 30% of the total package cost will be deducted. |
| 30 to 44 days before departure | 40% of the total package cost will be deducted. |
| 15 to 29 days before departure | 70% of the total package cost will be deducted. |
| Less than 29 days | No refund will be processed. |
Note: Booking cancellations will be accepted only on working days (Monday to Saturday) between 10:00 AM and 7:00 PM. If a booking is cancelled on a Sunday or any public holiday, the cancellation request will be considered on the next working day only.
Visa Rejection
- Visa approval or rejection is solely at the discretion of the respective embassy or consulate.
- Visa fees, processing charges, insurance charges, and service fees are non-refundable under all circumstances.
- In case of visa rejection, cancellation charges shall still apply as per airline, hotel, and supplier policies.
International Supplier Policies
Certain international suppliers, airlines, cruises, hotels, or destination management companies may impose stricter cancellation conditions that override the standard cancellation terms mentioned above.
04.Airline, Train & Cruise Cancellation
- Flight tickets, train tickets, cruise bookings, and transportation services shall be governed by the cancellation rules of the respective service providers.
- Cancellation charges imposed by airlines, railways, cruise operators, or transport companies shall be borne by the customer.
- In many promotional or discounted fares, tickets may be completely non-refundable.
05.No Show Policy
No refund or adjustment shall be applicable in case of:
- No show at the hotel, airport, railway station, or departure point
- Failure to join the tour after commencement
- Unused services after tour start
- Missed flights, transfers, or transport due to personal reasons
- Failure to carry valid travel documents
06.Amendment & Rescheduling
- Any request for rescheduling or modification shall be subject to availability and supplier approval.
- Amendment charges, fare differences, hotel rate revisions, and supplier penalties may apply.
- Certain bookings may not be eligible for amendments once confirmed.
07.Force Majeure
Holysafar shall not be held liable for cancellations, losses, additional expenses, or operational disruptions arising due to circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Weather conditions
- Political unrest
- Government restrictions
- Pandemic situations
- Flight cancellations
- Operational disruptions
- Strikes or civil disturbances
Any relief, refund, or rescheduling in such cases shall be strictly subject to supplier policies and operational feasibility.
08.Supplier-Based Cancellation Terms
Holysafar acts as a travel organiser and coordinates services through third-party suppliers, including hotels, airlines, cruise companies, transport operators, and destination management companies.
Certain suppliers may have independent cancellation policies, which shall be binding on the customer, where applicable.
09.Acceptance of Policy
By booking any travel service with Holysafar, the customer acknowledges and agrees to all terms mentioned in this Cancellation Policy.
Holysafar reserves the right to amend or update this policy at any time without prior notice.
Questions About This Policy?
Our team is happy to walk you through anything on this page before you book.
- +91 99900 35073
- [email protected]
- Holysafar, Amar Ujala Office, Jagatganj, Chaukaghat, Varanasi, Uttar Pradesh 221002