At Holysafar, we strive to maintain complete transparency and fairness in all refund-related matters. This Refund Policy outlines the terms and conditions applicable to refunds for domestic and international travel services booked through Holysafar. By booking any tour package, activity, transport, hotel, or travel-related service with Holysafar, the customer acknowledges and agrees to the following refund terms and conditions.
01.General Refund Policy
- Refunds, wherever applicable, shall be processed only after receiving confirmation and refund settlement from the respective hotels, airlines, transport operators, cruise companies, activity providers, destination management companies, and other third-party suppliers.
- Refund eligibility shall always remain subject to the applicable cancellation policy, supplier terms, and booking conditions associated with the respective service.
- Certain travel services may be completely non-refundable once confirmed.
- Refund timelines may vary depending upon supplier processing timelines, banking procedures, and mode of payment used during booking.
02.Domestic Tour Refund Policy (India Tours)
Refund Eligibility
Refunds for Domestic Holiday Packages within India shall be processed as per the applicable cancellation policy and supplier-specific terms.
The refundable amount may vary depending upon:
- Date of cancellation
- Hotel cancellation terms
- Transport and airline policies
- Seasonal surcharges
- Peak season bookings
- Supplier cancellation charges
- Customised or tailor-made arrangements
Domestic Non-Refundable Services
The following services are generally non-refundable once booked or confirmed:
- Flight tickets
- Train tickets
- Peak season hotel bookings
- Long weekend bookings
- Adventure activities
- Event or attraction tickets
- Jungle safaris and permits
- Travel insurance
- Customised or specially arranged services
03.International Tour Refund Policy
Refund Eligibility
Refunds for International Holiday Packages shall be processed strictly in accordance with the policies of airlines, hotels, visas, cruises, activities, and international suppliers.
Refund eligibility may vary depending upon:
- Destination country
- Visa status
- Airline fare rules
- Hotel cancellation policies
- Cruise and activity terms
- Foreign supplier policies
- Peak season or event-based bookings
International Non-Refundable Services
The following international services are generally non-refundable once booked or processed:
- International flight tickets
- Visa fees and processing charges
- Travel insurance
- Cruise bookings
- Internal flights
- Attraction or event tickets
- Foreign exchange charges
- Customised luxury arrangements
- Peak season hotel bookings
- International activity bookings
04.Activities & Third-Party Services
Holysafar acts as a travel organiser and coordinates various travel-related services through third-party suppliers including:
- Hotels and resorts
- Airlines
- Cruise operators
- Transport companies
- Activity operators
- Adventure service providers
- Destination management companies
Refunds related to third-party services shall always be subject to the refund approval and policy of the respective supplier.
Adventure activities, sightseeing tickets, event passes, permits, trekking activities, safari bookings, water sports, helicopter services, cruise services, and similar experiences may carry separate non-refundable or partially refundable terms.
05.Refund Processing Timeline
- Approved refunds shall generally be processed within 7 to 21 working days after receiving final refund confirmation from all concerned suppliers and service providers.
- In certain international bookings, refund timelines may extend further depending upon airline settlement procedures or overseas supplier processing timelines.
- Banking holidays, international banking procedures, payment gateway processing timelines, and intermediary settlement cycles may affect the final refund timeline.
06.Refund Method
- Refunds shall normally be processed through the original mode of payment used during booking.
- In cases where the original payment method is unavailable, refunds may be processed through bank transfer or any other mutually agreed method.
- Applicable bank charges, payment gateway charges, wire transfer fees, foreign exchange conversion charges, or transaction fees may be deducted from the refundable amount wherever applicable.
07.No Refund Situations
No refund shall be applicable under the following circumstances:
- No show by the traveller
- Voluntary termination of the tour after commencement
- Unused hotel rooms, meals, sightseeing, transport, or other services
- Missed flights, trains, transfers, or activities due to personal reasons
- Failure to carry valid travel documents
- Denial of boarding by airline or immigration authorities
- Delays caused by weather, traffic, operational issues, or government restrictions
- Any service missed due to late arrival or personal negligence
08.Force Majeure
Holysafar shall not be held responsible for refund delays, refund denials, or non-refundable situations arising due to circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Weather disruptions
- Political unrest
- Government restrictions
- Flight cancellations
- Pandemic situations
- Strikes or operational disruptions
- Road blockages or transport shutdowns
Any refund in such cases shall be strictly subject to the policies of the respective suppliers and service providers.
09.Supplier-Based Refund Terms
Certain hotels, airlines, cruises, transport operators, activity providers, and international suppliers may have independent refund policies which may override the standard refund timelines or refund eligibility terms mentioned by Holysafar.
Customers shall be bound by such supplier-specific policies wherever applicable.
10.Acceptance of Policy
By booking any travel service with Holysafar, the customer acknowledges and agrees to all terms mentioned in this Refund Policy.
Holysafar reserves the right to amend, update, or modify this policy at any time without prior notice.
Questions About This Policy?
Our team is happy to walk you through anything on this page before you book.
- +91 99900 35073
- [email protected]
- Holysafar, Amar Ujala Office, Jagatganj, Chaukaghat, Varanasi, Uttar Pradesh 221002